At KivuTV, we strive to provide a seamless experience for our users. This Refund Policy outlines the terms under which refunds may be issued for purchases made on our platform.
Digital Subscriptions & Services:
Payments for premium memberships, in-app purchases, or virtual goods are generally non-refundable, except where required by law.
Refund requests may be considered in cases of unauthorized transactions, duplicate charges, or technical errors.
Physical Goods (if applicable):
Refunds or replacements may be issued for damaged or defective items within 30 days of delivery.
Refund requests may be approved under the following circumstances:
✅ Duplicate or Unauthorized Charges – If you were billed multiple times or did not authorize the purchase.
✅ Service Failure – If KivuTV experiences prolonged downtime or critical errors preventing access to paid features.
✅ Cancellation During Trial Period – If you cancel a subscription before the free trial ends (if applicable).
❌ Voluntary Purchases – Once a subscription or virtual item is used, refunds are typically not granted.
❌ Change of Mind – Refunds are not provided simply because you no longer want the service.
❌ Partial Refunds – If you use a subscription for part of a billing cycle, no prorated refunds are given.
Contact Support – Submit a request via [support@kivutv.com] with:
Your account details (email/username).
Transaction ID (from your receipt).
Reason for the refund request.
Review Process – We will investigate and respond within 7–14 business days.
Approved Refunds – If granted, refunds will be issued to the original payment method within 5–10 business days.
If you file a chargeback without contacting us first, your account may be suspended.
We reserve the right to dispute unjustified chargebacks.
We may update this Refund Policy. Continued use of KivuTV constitutes acceptance of the latest terms.
For refund-related inquiries, contact:
? Email: [support@kivutv.com]
